Frequently Asked Questions
Orders & returns
What is your return policy?
Every order is covered by our 30-day money-back guarantee. Email support@mytacticalpromos.com within 30 days of receiving your item and we'll send return instructions. Full details are in our refund policy.
How much is shipping?
Shipping cost is calculated at checkout, so you see the exact amount before you pay.
How do I check on my order?
Email support@mytacticalpromos.com with your order number and we'll look it up for you.
My item arrived damaged or wrong. What now?
Contact us right away at support@mytacticalpromos.com with your order number and a photo, and we'll make it right.
Products
Are your coins and bills real money?
No. Our coins, bars and bills are commemorative novelty items. They are not legal tender, bullion or investments.
Do I need training to use a trauma kit?
A trauma kit is not a substitute for professional care or training. We recommend a basic first aid course and a Stop the Bleed class, which are widely available and often free. In an emergency, call 911 first.
I have a question about a specific product.
Email support@mytacticalpromos.com and tell us which product. We're happy to help.